Terms & Conditions
1. Introduction
Welcome to our online store. This website is owned and operated by us. By accessing or using this website, placing an order, or interacting with our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
2. Eligibility & Account Security
To place an order on our website, you must be at least 18 years of age or have the permission of a parent or guardian. If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
3. Product Descriptions and Pricing
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Accuracy: We make every effort to ensure that product descriptions, images, and dimensions are as accurate as possible. However, slight variations in color or appearance may occur due to screen settings or the natural materials of our goods.
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Pricing: All prices listed on our website are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax) where applicable.
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Errors: We reserve the right to correct any pricing errors on the website. If an item is ordered at an incorrect price, we will notify you and give you the option to confirm the order at the correct price or cancel it for a full refund.
4. Orders and Payment
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Contract: A contract for purchase is only formed once we have accepted your order and dispatched the items. We reserve the right to refuse or cancel any order for reasons including product unavailability, suspicious activity, or errors in product details.
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Payment: Payment must be made in full at the time of placing an order. We accept major credit cards and secure third-party payment gateways as indicated at checkout.
5. Shipping and Delivery
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Delivery Locations: We ship to addresses within Australia. Estimated delivery timeframes are provided as a guide only and are subject to courier delays beyond our control.
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Risk and Title: Risk of loss or damage to the goods passes to you upon delivery to your nominated address. Title of the goods passes to you once full payment has been received.
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Incorrect Address: It is your responsibility to provide the correct shipping details. We are not liable for orders sent to an incorrect address provided by the customer.
6. Returns, Refunds, and Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
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Faulty Items: You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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Change of Mind: Please choose carefully, as we do not automatically offer refunds for change of mind. Any change-of-mind return policies will be outlined separately on our dedicated Returns page.
7. Intellectual Property
All content on this website—including logos, images, text, graphics, and designs—is our intellectual property or the property of our licensors. You may not copy, reproduce, or use any portion of this website for commercial purposes without our express written consent.
8. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or the purchase of our products.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the State or Territory in Australia in which our business operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
10. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The version published on our website at the time of your order will apply to that transaction.
11. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us on our Contact page.